At Atlantic Strings orders are usually processed within two business days. Although certain items are kept in stock, some products are customized for the customer, and require setup time.
Expected ship dates are our best estimate based on past shipping times. Should an unexpected delay in shipping occur, we will notify you by telephone and email (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Please allow an additional 1 to 5 business days after the shipment date for delivery.
You can find more answers to your Shipping & Delivery questions below:
- Free shipping items
Get Free Shipping on qualified items without hidden fees.
At Atlantic Strings, most items exceeding a value of $50 include Free Shipping. Items that do not qualify for free shipping will be noted in the product description.
- Shipping costs for non-Free Shipping items
For any item that does not qualify for free shipping, the shipping prices and options appear in the Cart as part of the checkout process.
- The exact shipping price and time varies, depending on product size, delivery method, and other factors.
- Estimated shipping time
Any shipping time listed on the site is merely an estimate.
- Delivery time
Once the item ships, please allow an additional 1-5 business days for delivery to your door. Exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time.
- Expedited shipping
When available, expedited shipping options will be offered to you in your cart.
**Please note: orders shipped with expedited delivery options are not eligible for Atlantic Strings’ Free Shipping.
Get Free Shipping on qualified items without hidden fees.
Atlantic Strings has Free Shipping everyday on most products over $50 in value. Some restrictions do apply:
- Free shipping offer is valid only on qualified items. Eligible items are identified on their product information page. They can also be identified in your shopping cart.
- Shipping method will be selected by Atlantic Strings. Free shipping orders will be delivered via a standard ground shipping method selected by Atlantic Strings. Express shipping orders are not eligible for Free Shipping.
- Offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are identified on their product information page, and will not feature free shipping.
- Not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.
- Atlantic Strings reserves the right to end or change this Free Shipping offer at any time
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order may be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Company’s Loading Dock at no additional charge to you.
Prior to signing for your order please make sure to inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item(s) please refuse the shipment and do not sign the Delivery Receipt. Once the order is refused, please contact us promptly and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage.”
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage.” In the event that you encounter any damage, contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hours after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Some items require special handling and must be checked by Atlantic Strings prior to shipping. An Atlantic Strings shipping specialist will contact you by phone to confirm the details of your order.
Unfortunately, we are unable to offer shipping outside of the continental U.S. at this time. We hope to offer this service in the future.
If you would like to determine the shipping costs before placing your order, please email us at firstname.lastname@example.org. Include the items you wish to order and the exact address they will be shipping to. We’ll email you a shipping quote for the items you want within 1-2 business days.